KEY TO ACHIEVE SUCCESS IN TELEPHONIC INTERVIEWS
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With the
revolution of communication technology and mobile equipments, many activities
are executed from remote location. Now is the time when we monitor and control
various business activities and professional tasks by holding a mobile handset
only.
This era of
information and communication technology has also influenced the current job
market which includes sending interview call letters by SMS, schedule a
telephonic interview and even intimation of final result on a ten digit mobile
number. Now the Human Resource (H.R.) Department of many organizations is
shortlisting and calling the candidates by telephonic conversations. The time is
left far behind when there was long wait for the interview call letter to be
delivered by the postman. Now, almost every organization believes in the
screening the candidates by telephonic interviews rather than sending sealed
envelopes with postage stamps. There are many reasons due to which telephonic
interviews are planned.
Telephonic
interviews are scheduled to determine whether the candidate is competent to face
the personal interview or not. Basically, a telephonic interview is the first
contact, the candidate establish with the company. Such interviews are often
used for shortlisting the candidates in order to narrow the crowd of applicants
who will be invited for face-to-face interviews. Moreover, telephonic interviews
minimize the expenses involved in interviewing distant candidates. In many
cases, candidates belong to remote area and cost of traveling and accommodation
is to be reduced by conducting a telephonic interview to save too much time,
money and cost. Obviously, in telephonic interviews, no time is spent in railway
stations, bus stands, airports or on the highway. Also there is no expenditure
on flights, hotels and meals. Candidate can appear in the telephonic interviews
while sitting at their home or any other place of convenience.
As you are
also searching for the jobs enthusiastically, so be prepared to attend a phone
call which may be your initial step to move inside your new office. So, the
candidate should always be prepared for a telephonic interview. Therefore, it is
suggested not to switch-off the mobile phone because the first call of
interviewer can arrive at any time or any occasions. Many candidates
underestimate the importance of a telephone interview and talk in casual way.
This is the biggest mistake because that is the first impression and interviewer
may not call the candidate again. Some candidates believe that a telephone
interview is just a formality and consider it a ceremony before a face-to-face
meeting. But it is not true. So, candidates are advised to behave in a gentle
and sincere manner while receiving the call.
CHALLENGES IN TELEPHONIC INTERVIEWS
However there
are many advantages of telephonic interviews but there are some complexities and
challenges associated with it.
TIPS TO SUCCEED IN THE TELEPHONIC INTERVIEWS
Here are some
tips which should be followed in the telephonic interviews so that the
candidates can be called for the personal face-to-face interview or getting
appointment letter in hands. Just as you would prepare yourself for the
face-to-face/personal interview, devote some time for planning and preparing for
such interviews.
DO NOT SWITCH-OFF YOUR
PHONEThe candidates should keep their mobile phone always ON because the phone call can ring anytime. The battery of mobile phone should be fully charged. In case of meeting or other official appointments, the phone may be placed in vibration or silent mode rather than switched-off. It leaves very bad impression on employer if the phone of candidate is in switched-off mode or giving message that the number is out of service due to low balance. ATTEND CALL AT QUIET ROOM Select a quiet, private room with a cell phone in good working condition. Make sure that you do not receive other phone calls if you know the time of telephonic interview. KEEP IMPORTANT DOCUMENTS READY Keep yourself free atleast at the time of interview and make sure that that there is no background noises to disturb and hinder the interview process. You should be having the copy of your Resume (Professional Profile/CV) that was sent to the company. It will give you the information which information you have sent to the company. You should have a Pen and Paper to note the points. The candidate should keep a calculator and a calendar ready so that any schedule can be fixed or to perform some calculations. AVOID RESCHEDULING OF THE INTERVIEW If you want to change the interview time due to busy schedule, don’t reschedule the interview again and again. It will give bad impression of non-seriousness to the interviewers. Try to reschedule the interview only once if unavoidable. You should not reschedule the interview because of not being prepared. Try to have all the certificates and testimonials with you so that you are ready to give any information on demand. RESPOND WITHIN SECONDS RATHER THAN MINUTES In telephonic interview, the candidate should respond to questions within 1 minute. In case you are thinking for the answers, the first response should be delivered within 10 seconds otherwise simply say sorry. Candidates should avoid lengthy responses because the interviewer expects short answers on phone rather than long stories. AVOID ANSWERS IN “YES, NO, YA” LIKE WORDS The candidate should avoid answers in “Yes”, “No” or “Ya” words. The response delivered by the candidate should be well explained so that it is understood by the interviewer. The candidate should keep the voice clear, conversant and non confusing. JUSTIFY YOURSELF The candidate should be well prepared to justify his/her performance in last few years. It will leave a very good impression on the employer regarding your current status and performance evaluation. Moreover, there is an impression of being confident to the interviewer. The candidate should be able to describe the goals and objectives of professional life. Here, the interviewee should not give more attention of salary and promotion. STAY ALONE DURING THE INTERVIEW Sometimes, the candidates take help of friends during the interview. It is not advisable. You should be alone while appearing for a telephonic interview rather than friends or kids around you. The candidate should thank the interviewer for spending the valuable time and considering you atleast for the telephonic interview. The candidates are not advised to smoke, chew gum, eat or drink anything when the interview is going on. It gives the caller a feeling that you are trying to steal some time before answering. DELIVER HONEST AND TRUE INFORMATION One of the important points the candidate should remember is not to give any manipulated or false information while answering the Tell Me about Yourself Interview question. Now days, the organizations are taking help of detective agencies to keep track of candidates’ personal and professional background. Such checks have become very important and strict today. The employer may dismiss the person even after years of working, on the basis of some false information provided during the initial phase of interview. COMMONLY ASKED TELEPHONIC INTERVIEW QUESTIONS AND SUGGESTED ANSWERS
There is a
series of common questions which are asked during a telephonic interview. These
questions are generally asked in almost every interview. Following are the
questions and suggested answers -
1. WHY DID YOU LEAVE THE PREVIOUS
JOB ?This is one of the tough interview questions in which the candidate should answer in calm and honest way. While answering such question, the candidate should not blame their internal politics in ex colleagues or ex boss. It creates very negative idea about your professional approach. In this case, the candidate can give reasons including career growth, scope to explore the skills and learning environment. The candidates should avoid giving reason that the new organization was giving more salary. In such answer, the employer relates the loyalty of candidate with the salary and monetary benefits. 2. WHAT IS YOUR POSITION IN CURRENT ORGANIZATION ? Here, the candidate should not boast of his/her position and power in the organization. The candidate is expected to just give a general idea about work profile and experience in the organization. 3. WHEN YOU WILL BE ABLE TO JOIN THE ORGANIZATION ? Answer of this question should be ready with the candidate once he/she applies for the job. The candidate is advised to have an idea of joining the new organization keeping in view the schedule and appointments. If the candidate fumble or gets confused to answer this question, the employer may think that the candidate is not sure whether to change the current job or not. So be clear about your decision. There is no need to give exact date and time, but the candidate should be able to give the basic idea of month of joining. ANSWER TO FREQUENTLY ASKED QUESTION “TELL ME ABOUT YOURSELF”This is the first and very basic question which is asked everywhere the candidate joins or going to join. Actually, there are many flavors to answers this question, but it requires some basic components to be told to the interviewer.
BRIEF
SUMMARY OF PERSONAL PROFILE - It includes the name of
candidate and the place where he/she belongs to. The profession of parents and
family members can also be narrated by the candidate. In telephonic interviews,
the candidate should avoid telling the hobbies like fishing, making friends
etc.
PROFESSIONAL AND ACADEMIC QUALIFICATIONS
- The candidate is required to tell about educational
qualifications alongwith the division and distinctions achieved. However, the
marks in each degree, certificate course is not mandatory to tell. In case, the
marks or grade is asked, the candidate should have a copy of all the documents
to avoid any mismatch in future.
PROFESSIONAL EXPERIENCE AND COMPANY PROFILE
– Here, the candidate should describe the professional
experience with the name of organization worked with. There is no need to tell
the exact salary until it is asked. The nature of job and company profile can be
told to enable the employer know the current organization, where
working.
WEAKNESSES AND STRENGTHS –
This is another very
common question which is asked in almost every interview. Therefore, it is
advised to prepare the answer of this question very carefully. Many candidates
tell their strength as weakness to attract the interviewer but the employer is
not fool. Be honest while answering this question. The candidate may discuss one
or two weaknesses like getting nervous in some situations, lacking in some
skills, emotional, sensitive etc. Avoid telling weaknesses like short-tempered,
sleeping, laziness and related terms.
Moreover, the candidate should not boast on strengths. Strengths should be told in the honest and calm manner so that it marks a positive impact on professional capabilities. The candidate can point out the strengths like
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Tuesday, February 21, 2012
KEY TO ACHIEVE SUCCESS IN TELEPHONIC INTERVIEWS
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